Sublime Agency — Digital Concierge Service

Your guests deserve a personal concierge — without the overhead

We give boutique hotels in the Algarve a dedicated concierge service. Fully digital, fully outsourced, at a fraction of the cost.

100%
Digital & remote
2h
Max response time
7/7
Days a week
How it works

Three steps to elevate
your guest experience

No app to install. No staff to train. We plug into your hotel in days, not weeks.

01

We onboard your hotel

We learn your property, your style, your guest profile. We prepare branded welcome cards with a QR code for each room.

02

Guests reach us via WhatsApp

Your guests scan the QR code and connect with their personal concierge instantly. Restaurant bookings, transfers, local tips.

03

We handle everything

We manage every request, coordinate with local providers, and confirm back to the guest. You receive a monthly report.

What we do

Everything your guests need,
handled by us

Your guests get a dedicated concierge. Your team stays focused on hospitality.

🍴

Restaurant Reservations

Curated picks based on cuisine preferences, dietary needs, and occasion.

🚗

Transfers & Transport

Airport pickups, day-trip drivers, car rentals with trusted local operators.

Activities & Experiences

Golf, boat trips, wine tastings, surf lessons, guided hikes — tailored to each guest.

📍

Local Recommendations

Hidden beaches, best markets, cultural events. The real Algarve.

🎁

Special Requests

Birthday surprises, private chefs, spa bookings, babysitters, medical referrals.

📊

Monthly Insights

Detailed reports on guest requests, satisfaction, and trends.

Pricing

Transparent pricing.
No hidden fees.

A full-time concierge costs €14,000–20,000/year. We cost a fraction of that.

Essencial
€350–500
per month
10–20 rooms
  • WhatsApp concierge for guests
  • Response within 2 hours
  • Available during guest hours
  • Branded welcome card & QR
  • Monthly activity report
  • Monthly review meeting
Get started
Most popular
Premium
€500–750
per month
20–35 rooms
  • Everything in Essencial
  • Response within 1 hour, 7/7
  • Custom-branded materials
  • Guest preference tracking
  • Proactive recommendations
  • Detailed monthly analytics
Get started
Excellence
€750–1,000
per month
35–40 rooms
  • Everything in Premium
  • Extended availability
  • Check-in process integration
  • Dedicated concierge
  • Guest satisfaction follow-up
  • Quarterly strategy review
Get started

Try it free for one week — no commitment.

We'll handle your guests for 7 days, then share the results.
About

Built on real experience,
not theory

Trained at John Paul — Europe's leading concierge group

Sublime Agency was founded by a former concierge and concierge manager at John Paul (Accor Group), the European leader in luxury concierge services. With 2.5 years managing high-end requests, she brings the same standards to boutique hotels in the Algarve.

Based in the Algarve, fluent in English, French, and Portuguese — bridging the gap between what your guests expect and what a small hotel can deliver.

John Paul / Accor Group

Concierge & Manager — 2.5 years

🌏

Trilingual Service

English, French & Portuguese

📍

Based in the Algarve

Local knowledge, trusted network

"The best concierge is the one your guests don't have to think about — everything just happens."
— Sublime Agency
Questions

Frequently asked

We provide a printed welcome card with a QR code for each room. Guests scan it and connect to their concierge on WhatsApp. No app, no software, no training.

No. It's part of your hotel's offering. You pay the monthly fee, guests enjoy the service. They only pay directly for what they book (restaurants, transfers, activities).

That's exactly why we exist. We take the concierge work off your front desk — deeper recommendations, faster response, availability outside reception hours.

We present ourselves as your hotel's concierge partner. Branded with your hotel's name alongside Sublime Agency. Full transparency.

We set up everything and serve your guests for 7 days free. At the end, you get a complete report with all the data.

English, French, and Portuguese — covering the vast majority of Algarve visitors.

3-month initial commitment after the free trial. Then cancel with 30 days' notice.

Let's talk

Ready to elevate your
guest experience?

Fill the form below, or reach out directly — we respond within hours.